GENERAL TERMS AND CONDITIONS

These general conditions of sale apply strictly to all sales of products made through the on-line store AskWhyBook.com. Every order made through on-line store AskWhyBook.com necessarily implies, as an essential, determining and fundamental condition, the Customer’s unreserved acceptance of the General Conditions of Sale of on-line store AskWhyBook.com, which are in force on the day on which the corresponding order is made. The Customer also acknowledges that the acceptance of these conditions will imply their application to the corresponding order, as well as all subsequent orders, except in cases where new conditions are brought to their attention through the on-line store AskWhyBook.com. Should the on-line store not resort to, at any given moment, any of these conditions, this cannot be interpreted or equaled to it not resorting to them at any time in the future or in the past.

The interpretation and execution of the conditions, as well as all resulting acts, will be subject to Spanish law, unless there are public order provisions that are contrary to it.

PRICE

The prices of the products offered through the website include VAT and any other applicable taxes. However, these prices do not include the costs of shipping the products, which are detailed in the “Shipping Costs” section and must be accepted by the user when making the order through the Order Form.

For purchases made from/destined for the Canary Islands, VAT will automatically be deducted from the products at the time of purchase.

AskWhyBook.com reserves the right to amend its prices at any time. Products will be invoiced at the price in force at the time of ordering.

 

PAYMENT METHODS

The payment method enabled on AskWhyBook.com store is:

  • With credit or debit card through the virtual POS. (Stripe)

 

Add all desired products to your basket, then click “Confirm” to make the purchase. We will ask for the shipping address and customer address (you can use the same address for both).

We will then ask you to choose the type of shipment.

 

For sales to the Canary Islands, no VAT (21%) will be charged. However, the customs system will apply to the corresponding tax charges. AskWhyBook.com assumes the export SAD (Single Administration Document) and the customer assumes the import SAD. In no case will we be able to determine the tax amount to be paid by the customer when receiving their order nor will we be liable for any possible changes that Customs may make without giving prior notice.

 

Purchase receipts will be sent to the e-mail address indicated by the user upon purchase.

 

AskWhyBook.com will send an e-mail to the Customer, within the twenty four (24) hours following receipt of the order formalisation by the customer, containing an acknowledgement of receipt and confirmation of the purchase made.

 

SHIPPING

  • Place of delivery:

AskWhyBook.com undertakes to deliver the product in perfect condition to the address indicated by the user that, in all cases, must be understood to be an address within the specified territory. In order to optimise the delivery process, the address indicated by the user must be an address to which a delivery can be made during normal business hours.

If the user is not present at the time of delivery of the product to the indicated address, the courier will leave a note indicating the procedure to follow in order to arrange a new delivery. If the customer has not contacted the courier to arrange a new delivery date after seven (7) working days from the date on the note, the products will be returned to AskWhyBook.com warehouses and the customer will be responsible for paying the shipping and return costs, as well as any possible associated management fees.

AskWhyBook.com will not be liable for any errors or damages caused during delivery if the delivery address entered by the user does not fit the place of delivery desired by the user.

At the time of delivery of the product order, the user must show their ID to the courier, sign the delivery note and request a copy of it from the courier.

  • Delivery period

AskWhyBook.com will inform the customer, via e-mail to their e-mail address, of the dispatch date of the corresponding product order from its warehouses and the contact details of the courier company that will be making the delivery. The order will be delivered to the address indicated by the customer, except in circumstances of force majeure.

The delivery is considered made from the moment when the product has been made available to the customer at the place of delivery indicated in the order.

The risk to products (loss, damage or theft, among others) will be conveyed to the customer from the moment when the product order has been made available to the user, in accordance with that established in these General Conditions.

  • Returns

Returns will be free when the initial order exceeds € 80 within the peninsula. In all other cases, the customer must carry the transportation costs.

 

DATA PROTECTION

In compliance with Organic Law 15/1999, of 13 December, on personal data protection (L.O.P.D.C.P), AskWhyBook.com informs users that any communication, to website AskWhyBook.com, of their personal details now or in the future implies the user’s unequivocal consent for AskWhyBook.com to automate their details and incorporate them into an automated personal data file that is held under the company’s responsibility. The use of those files is intended to facilitate the management and processing of orders and, if you have expressly authorised us to do so in the corresponding box, to also send you our commercial newsletter containing products and services that may be of interest to you.

AskWhyBook.com informs the user that they are not obliged, at any time, to answer any of the forms they receive. It also informs users that these details will never be transferred to another entity or company for commercial purposes, and that their purpose is for the sole use of our company.

AskWhyBook.com informs you about the possibility for you to exercise, under the terms established in the LOPDCP, your rights of access, rectification, cancellation and opposition of your personal details directly and free of charge.

You can take advantage of this right, as contained in article 5 of this law, by contacting us at the following e-mail address: ask@askwhybook.com

AskWhyBook.com undertakes to confidentially maintain and safeguard the personal details provided by the user, ensuring that the server in which these details will be stored and processed has the necessary security measures to prevent unauthorised third parties from accessing these details. Notwithstanding the foregoing, AskWhyBook.com may reveal these personal details to the competent Public Authorities, along with any other information that is in its possession through its computer systems and that is required in accordance with the applicable legal and regulatory provisions.

 

 

COOKIES

A cookie is a text file that a website server stores on the computer of the users who visit our page. A cookie cannot identify a person, as they do not refer to any personal data.

At AskWhyBook.com, we use our own cookies and those of third parties (Google analytics, Google Adwords) in order to offer a more personalised service and help to provide easier browsing that adapts to the preferences of our users.

Personal cookies:

Personal cookies are specific to the WordPress platform and are used to ease a user’s browsing and for the use of the different options or services offered by the website such as session identifiers, language, allowing access to certain areas, facilitating orders, purchases, completing forms or registrations.

Third party cookies:

Google Analytics cookie (analytics cookie)

Google Analytics provides us with a service to analyse the site audience of our site. Google may use this data to improve its own services and offer services to other companies. You can learn more about these other uses by clicking on the indicated links.

These cookies do not identify the user or store private data. They only collect information about how users anonymously browse on our website to carry out statistical monitoring.

Google Adwords cookie (advertising cookie)

We use Google Adwords cookies to monitor advertising activity on the Google network. Google also uses various conversion cookies, whose main purpose is to help advertisers determine the number of times that people who click on their adverts end up buying their products. These cookies allow Google and the advertiser to know who has clicked on the advert and who has subsequently accessed the advertiser’s site.

Google Adwords remarketing cookie (advertising cookie)

We use the Google Adwords remarketing tool. This tool allows us to publish, on the Google content network, advertisements based on previous visits from users to our website. To achieve this, some pages on our website include a marketing code or tag that configures these cookies to determine the type of advertisement that will be shown to the user, in accordance with the browsing they have made through the website. The remarketing lists are stored in a database on Google’s servers, where all cookie IDs associated to each list or category of interest are stored. With regard to remarketing cookies, the user may disable the use of Google cookies by visiting the page on disabling Google advertising.

 

Facebook cookie (advertising cookie)

We use Facebook Ads cookies to monitor advertising activity on Facebook.

Facebook also uses conversion cookies, whose main purpose is to help advertisers determine the number of times that people who click on their adverts end up buying their products. These cookies allow Facebook and the advertiser to know who has clicked on the advert and who has subsequently accessed the advertiser’s site.

You can allow, block or delete the cookies installed on your computer by modifying the settings for the browser installed on your computer:

  • For the Firefox browser, click here: http://support.mozilla.org/es/products/firefox/cookies
  • For the Chrome browser, click here: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
  • For the Explorer browser, click here: http://windows.microsoft.com/eses/windows7/how-to-manage-cookies-in-internet-explorer-9
  • For the Safari browser, click here: http://support.apple.com/kb/ph5042
  • For more information regarding the Opera browser: http://help.opera.com/Windows/12.00/esES/cookies.html

 

APPLICABLE LAW

These general conditions will be interpreted in accordance with the current legislation in Spain on the matter, which will be collaterally applied to everything that is not set forth therein. (Basically, Law 34/2002, of 11 July, on the Information Society and Electronic Commerce Services).

CONTACT US

Whenever you wish, you may contact us to request further information or answer any queries by filling out the contact form.

You may also do this by calling us on +34 608 781 752 (office hours) or by sending us an e-mail to ask@askwhybook.com